Terms of service
Article 1: General provisions
The e-commerce website of Petit Patsy, a sole proprietorship with registered office at Rumbeeksesteenweg 379, 8800 Roeselare, VAT BE0643461871, RPR Kortrijk, (hereinafter referred to as 'Petit Patsy') offers its customers the opportunity to purchase the products from its webshop online.
These Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). Placing an order via Petit Patsy's web shop means that the Customer has consulted these Terms and Conditions and expressly accepts the applicability of these Terms and Conditions, to the exclusion of all other terms and conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing and expressly by Petit Patsy.
Article 2: PriceAll stated prices are expressed in EURO, always inclusive of VAT and all other duties or taxes that are required to be paid by the Customer.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The indication of price refers exclusively to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors or is not up-to-date. Obvious mistakes or errors in the offer do not bind Petit Patsy. Petit Patsy is only bound by an obligation of means with regard to the correctness and completeness of the information provided. Petit Patsy is in no way liable in the event of material errors, typesetting or printing errors.
If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance.
The offer is always valid while stocks last and can be adjusted or withdrawn at any time by Petit Patsy. Petit Patsy cannot be held responsible for the unavailability of a product.
Article 4: Online purchases
The Customer can place one or more articles in his order basket on the webshop, after which the Customer can check and confirm all chosen articles. After confirmation, the Customer will be redirected to the payment page where the Customer can complete his order. After payment, the order is confirmed.
The Customer has the choice between the following payment methods:
· by credit card
· by transfer to account number BE26737041902629
The Products offered through this e-commerce website constitute an offer subject to the condition of acceptance by Petit Patsy.
Petit Patsy is entitled to refuse an order (in writing) as a result of a serious shortcoming by the Customer with regard to the order or any other order or agreement in which the Customer is involved.
Article 5(a): Delivery and performance of the agreement
Articles ordered through this webshop are delivered within Europe.
Delivery is made by standard courier services, the cost of which depends on the country of delivery.
Unless otherwise agreed, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.
Any visible damage and/or qualitative shortcoming of an item or other shortcoming in the delivery must be immediately reported by the Customer to Petit Patsy.
The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has acquired physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by the Petit Patsy.
Article 6: Retention of title
The delivered articles remain the exclusive property of Petit Patsy until full payment by the Customer.
The Customer undertakes, if necessary, to inform third parties of Petit Patsy's retention of title, e.g. to anyone who would seize items that have not yet been fully paid for.
Article 7: Right of withdrawal
The provisions of this article only apply to Customers who purchase articles online from Petit Patsy in their capacity as consumers.
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.
The withdrawal period expires 14 calendar days after the day:
on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good or on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last good.
To exercise the right of withdrawal, the Customer must inform Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, firstname.lastname@example.org, by an unequivocal statement (e.g. in writing by post or e-mail) of his decision to cancel the agreement. revoked. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.
To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, info@petitpatys without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Petit Patsy. .be. The Customer is on time if he sends back the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods shall be borne by the Customer.
If the returned product has diminished in value in any way, Petit Patsy reserves the right to hold the Customer liable and claim compensation for any diminished value of the goods resulting from the use of the goods by the Customer beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Only articles that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
If the Customer revokes the agreement, Petit Patsy will refund all payments received from the Customer up to that point, including the cost for the standard delivery costs, to the Customer within a maximum of 14 calendar days after Petit Patsy has been informed of the decision of the Customer to revoke the agreement. For sales contracts, Petit Patsy may withhold reimbursement until he has received all goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs resulting from the choice of the Customer for a different method of delivery than the cheapest standard delivery offered by Petit Patsy will not be refunded.
Petit Patsy will refund the Customer with the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.
The Customer cannot exercise the right of withdrawal for the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person.
Article 8: Warranty
Under the law of 21 September 2004 on the protection of consumers when selling consumer goods, consumers have legal rights. This legal guarantee applies from the date of purchase by (if applicable, of delivery to) the first owner. Any commercial guarantee does not affect these rights.
To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer's home, the Customer must contact Petit Patsy customer service in advance, after which the Customer must return the item to Petit Patsy at his expense.
If a defect is detected, the Customer must inform Petit Patsy as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement will lapse.
The (commercial and/or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Nor does it apply to articles with a shorter life span or wear articles.
Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.
The warranty is not transferable.
Article 9: Customer Service
Petit Patsy's customer service can be reached on telephone number +32476899647 via e-mail at email@example.com. Any complaints can be directed to this.
Article 10: Penalties for non-payment
Without prejudice to the exercise of other rights that Petit Patsy has, in the event of non-payment or late payment from the date of the default, the Customer owes interest of 10% per annum on the unpaid amount by operation of law and without notice. In addition, the Customer is legally and without notice liable to pay a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, Petit Patsy reserves the right to take back the not (fully) paid items.
Article 11: Privacy
The data controller, Petit Patsy, respects the Belgian law of December 8, 1992 regarding the protection of private life in the processing of personal data.
The personal data provided by you will only be used for the following purposes: execution of the concluded agreement, processing the order and sending newsletters.
You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity (copy of identity card), you can obtain a written notification of your personal data free of charge via a written, dated and signed request to Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, firstname.lastname@example.org. If necessary, you can also request that data be corrected if it is incorrect, incomplete or irrelevant.
In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. To this end, you can always contact Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, email@example.com.
We treat your data as confidential information and will not pass it on, rent it or sell it to third parties.
The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so Petit Patsy has no access to your password.
Petit Patsy keeps online (anonymous) visitor statistics in order to see which pages of the website are visited and to what extent.
If you have any questions about this privacy statement, you can contact us at firstname.lastname@example.org.
During a visit to the site, 'cookies' may be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.
'First party cookies' are technical cookies that are used by the visited site itself and that aim to make the site function optimally.
You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.
Article 13: Affected validity - non-renunciation
If any provision of these Terms is declared invalid, illegal or void, this will not in any way affect the validity, legality and applicability of the other provisions.
The failure at any time by Petit Patsy to enforce any of the rights set forth in these Terms, or to exercise any right hereunder, shall never be construed as a waiver of such provision and shall never affect the validity of such rights. .
Article 14: Change of conditions
These Conditions are supplemented by other conditions to which explicit reference is made, and Petit Patsy's general terms and conditions of sale. In case of contradiction, these Terms and Conditions will prevail.
Petit Patsy may change these Terms at any time without notice. Any purchase after the change constitutes acceptance by the Customer of these new Terms.
Article 15: Evidence
The Customer accepts that electronic communications and back-ups can serve as evidence.
Article 16: Applicable law - Competent court
Belgian law applies, with the exception of the provisions of private international law on applicable law and of the Rome-I Regulation on international sales contracts for movable property. In the event of any disputes, only the courts in Kortrijk are competent.
Article 17: UNIZO e-commerce label
Kortrijk has endorsed the Regulations of the UNIZO e-commerce label. A copy of these Regulations and access to the UNIZO complaints procedure is available via www.unizo.be/e-commerce.
Annex I: Model withdrawal form
Dear Customer, you only need to fill in and return this form if you want to cancel the contract.
To Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, email@example.com:
I/We (*) share(s) (*) hereby inform you that I/we (*) revoke/revoke (*) our agreement concerning the sale of the following goods/provision of the following service (*):
Ordered on (*)/Received on (*):
Name(s) of consumer(s) :
Address consumer(s) :
Signature of consumer(s):
(*) Strike out what is not applicable.