Refund policy
The provisions of this article only apply to Customers who purchase articles online from Petit Patsy in their capacity as consumers.
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.
The withdrawal period expires 14 calendar days after the day:
on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good or on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last good.
To exercise the right of withdrawal, the Customer must inform Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, info@petitpatys.be, by an unequivocal statement (e.g. in writing by post or e-mail) of his decision to cancel the agreement. revoked. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.
To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, info@petitpatsy, without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Petit Patsy. .be. The Customer is on time if he sends back the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods shall be borne by the Customer.
If the returned product has diminished in value in any way, Petit Patsy reserves the right to hold the Customer liable and claim compensation for any diminished value of the goods resulting from the use of the goods by the Customer beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Only articles that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
If the Customer revokes the agreement, Petit Patsy will refund all payments received from the Customer up to that point, including the cost for the standard delivery costs, to the Customer within a maximum of 14 calendar days after Petit Patsy has been informed of the decision of the Customer to revoke the agreement. For sales contracts, Petit Patsy may withhold reimbursement until he has received all goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs resulting from the choice of the Customer for a different method of delivery than the cheapest standard delivery offered by Petit Patsy will not be refunded.
Petit Patsy will refund the Customer with the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.
The Customer cannot exercise the right of withdrawal for the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person.
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.
The withdrawal period expires 14 calendar days after the day:
on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good or on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last good.
To exercise the right of withdrawal, the Customer must inform Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, info@petitpatys.be, by an unequivocal statement (e.g. in writing by post or e-mail) of his decision to cancel the agreement. revoked. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.
To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, info@petitpatsy, without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Petit Patsy. .be. The Customer is on time if he sends back the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods shall be borne by the Customer.
If the returned product has diminished in value in any way, Petit Patsy reserves the right to hold the Customer liable and claim compensation for any diminished value of the goods resulting from the use of the goods by the Customer beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Only articles that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
If the Customer revokes the agreement, Petit Patsy will refund all payments received from the Customer up to that point, including the cost for the standard delivery costs, to the Customer within a maximum of 14 calendar days after Petit Patsy has been informed of the decision of the Customer to revoke the agreement. For sales contracts, Petit Patsy may withhold reimbursement until he has received all goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs resulting from the choice of the Customer for a different method of delivery than the cheapest standard delivery offered by Petit Patsy will not be refunded.
Petit Patsy will refund the Customer with the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.
The Customer cannot exercise the right of withdrawal for the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person.