Terms and Conditions

Company Information

Petit Patsy (Patsy Delarue)

Rumbeeksesteenweg 379, 8800 Roeselare



Article 1: General provisions

The e-commerce website of Petit Patsy, a sole proprietorship with registered office at Rumbeeksesteenweg 379, 8800 Roeselare, BTW BE0643461871, RPR Kortrijk, (hereinafter referred to as 'Petit Patsy') offers its customers the opportunity to purchase the products from its webshop online.

These Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). Placing an order via Petit Patsy's web shop implies that the Customer has consulted these Conditions and expressly accepts the applicability of these Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted by Petit Patsy in advance, in writing.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other duties or taxes required by the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately.
The price statement refers exclusively to the articles as described verbatim. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding on Petit Patsy. Petit Patsy is only bound to an obligation of means with regard to the correctness and completeness of the information provided. Petit Patsy is in no way liable in the event of material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance.

The offer is always valid while stocks last and can be adjusted or withdrawn at any time by Petit Patsy. Petit Patsy cannot be held liable for the unavailability of a product.

Article 4: Online purchases

The Customer can place one or more articles in his order basket on the webshop, after which the Customer can check and confirm all selected articles. After confirmation, the Customer will be forwarded to the payment page where the Customer can complete his order. After payment, the order is confirmed.

The Customer has the choice between the following payment methods:

via credit card

· by bank transfer to account number BE26737041902629

The Products offered through this e-commerce website constitute an offer that is subject to the condition of acceptance by Petit Patsy.

Petit Patsy is entitled to refuse an order (in writing) due to a serious shortcoming of the Customer with regard to the order or any other order or agreement in which the Customer is involved.

Article 5(a): Delivery and performance of the agreement

Items ordered through this webshop are delivered within Europe.

Delivery is made by standard courier services, the costs of which depend on the country of delivery.

Unless otherwise agreed, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported immediately by the Customer to Petit Patsy.

The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Petit Patsy.

Article 6: Retention of title

The delivered items remain the exclusive property of Petit Patsy until full payment by the Customer.

The Customer undertakes, if necessary, to point out to third parties Petit Patsy's retention of title, eg to anyone who would seize the items not yet fully paid for.

Article 7: Right of withdrawal

The provisions of this article only apply to Customers who purchase items online from Petit Patsy in their capacity as consumers.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.

The withdrawal period expires 14 calendar days after the day:

on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good or on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last good.

To exercise the right of withdrawal, the Customer must Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, info@petitpatys.be, by an unambiguous statement (e.g. in writing by post or e-mail) of his decision to withdraw from the agreement. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.

In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.


The Customer must return or hand over the goods to Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, info@petitpatys, without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Petit Patsy. .be. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

If the returned product is in any way diminished in value, Petit Patsy reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer. that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.

If the Customer withdraws from the agreement, Petit Patsy will refund to the Customer all payments received from the Customer up to that point, including the cost of the standard delivery costs, within a maximum of 14 calendar days after Petit Patsy has been notified of the decision of the Customer. Customer to revoke the agreement. In the case of sales contracts, Petit Patsy can withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs resulting from the Customer's choice of a method of delivery other than the cheapest standard delivery offered by Petit Patsy will not be refunded.

Petit Patsy will refund the Customer with the same payment method with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such reimbursement.

The Customer cannot exercise the right of withdrawal for the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person.

Article 8: Warranty

Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal warranty applies from the date of purchase by (if applicable, delivery to) the first owner. Any commercial warranty does not affect these rights.

To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact Petit Patsy customer service in advance, after which the Customer must return the item to Petit Patsy at its expense.

In the event of a defect, the Customer must inform Petit Patsy as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement lapses.

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Nor does it apply to articles with a shorter life, or wear articles.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless proven otherwise by the Customer.

The warranty is not transferable.

Article 9: Customer service

Petit Patsy's customer service can be reached at +32476899647 via email at info@Petit Patsy.be. Any complaints can be directed to this.

Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights available to Petit Patsy, in the event of non-payment or late payment from the date of default, the Customer will owe an interest of 10% per year on the unpaid amount by operation of law and without notice. In addition, by operation of law and without notice, the Customer owes a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, Petit Patsy reserves the right to take back items that have not been paid (in full) for.

Article 11: Privacy

The data controller, Petit Patsy, respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data.

The personal data provided by you will only be used for the following purposes: execution of the concluded agreement, processing the order and sending newsletters.

You have a legal right to access and possibly correct your personal data. Provided proof of identity (copy of identity card) you can obtain the written notification of your personal data free of charge by means of a written, dated and signed request to Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, info@Petit Patsy.be. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.

In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. To this end, you can always contact Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, info@Petit Patsy.be.

We treat your data as confidential information and will not pass it on, rent or sell it to third parties.
The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so Petit Patsy has no access to your password.

Petit Patsy keeps online (anonymous) visitor statistics in order to see which pages of the internet site are visited to what extent.

If you have any questions about this privacy statement, you can contact us at info@Petit Patsy.be.

Article 12: Use of cookies

During a visit to the site 'cookies' may be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

'First party cookies' are technical cookies that are used by the visited site itself and that aim to make the site function optimally.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Infringement of validity - non-renunciation

If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Petit Patsy to enforce any of the rights set forth in these Terms, or to exercise any right hereof, shall never be deemed a waiver of such provision and shall never affect the validity of those rights. .

Article 14: Change of conditions

These Terms and Conditions are supplemented by other terms and conditions explicitly referred to, and Petit Patsy's general terms and conditions of sale. In the event of a conflict, these Terms and Conditions shall prevail.

Petit Patsy may change these Terms at any time without further notice. Any purchase after the change constitutes an acceptance by the Customer of these new Terms.

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Article 16: Applicable law - Competent court

Belgian law applies, with the exception of the provisions of private international law on applicable law and of the Rome I Regulation on international sales contracts relating to movable property. In the event of any disputes, only the courts in Kortrijk are competent.

Article 17: UNIZO e-commerce label

Kortrijk has endorsed the Regulations of the UNIZO e-commerce label. A copy of these Regulations and access to UNIZO's complaints procedure is available via www.unizo.be/e-commerce .

Annex I: Model withdrawal form

Dear Customer, You must only complete and return this form if you wish to revoke the agreement.


To Petit Patsy, Rumbeeksesteenweg 379, 8800 Roeselare, info@Petit Patsy.be:

I/We (*) hereby give notice to you that I/we (*) revoke our agreement concerning the sale of the following goods/provision of the following service (*):

Ordered on (*)/Received on (*):

Name(s) consumer(s) :

Address consumer(s) :

Signature of consumer(s):

Date :

(*) Strike out what is not applicable.